Source: https://rox.chat/ > Omnichannel platform for your business. Check and answer messages from all the channels in a single interface. # Rox.Chat: Omnichannel Customer Communication Platform Easy communication with all your customers Omnichannel platform for your business Book a demo Easy personalized connection with all your customers Boost your sales and customer engagement across websites, apps, social networks, and messengers with personalized interactions. - Unified Hub Manage messages from all channels in one place, ensuring every customer query is addressed. - CRM Integration Access conversation histories and customer profiles for tailored communications, enhancing each interaction. - Chatbot & Unlimited Widgets Automate FAQs with a chatbot and integrate chat widgets anywhere to expand your reach and offload agents. Book a Demo Rox.Chat is suitable for companies of any size ![OK](https://rox.chat/static/images/icons/smile-ok.5dc89e377d5e.webp) For small companies - Chat for the site + connecting channels (social networks, instant messengers) - Statistics for assessing the quality of work - Chat design customization ![Cool](https://rox.chat/static/images/icons/smile-stars.b34d2a7d8294.webp) For Enterprise - Improvement of functionality according to the client's needs - API for integration with client services - Platform deployment on client servers (on-premise) Benefits of Online Chat A powerful tool for instant user-company contact, Rox.Chat's website chat widget captures user attention, boosts conversion rates, and increases order volumes. ### Immediate Contact Offers a swift way to connect with your company. ### 24/7 Availability Ensures your business is always reachable. ### Conversion Boost Acts as an effective tool for increasing website conversion. ### Enhanced Loyalty Builds user loyalty through efficient service. ### Improved Customer Service Elevates the level of customer support. ### Purchase Motivation Encourages users to make a purchase. ### Easy Installation Add a few lines to your site's code or use a ready-made module for quick setup. ### Customizable Design Tailor the chat widget and buttons to match your company's branding. ### Speed and Convenience Respond to customer inquiries via a browser or a dedicated app for any device. ### Integrations Make your support chat even more powerful with integrations for popular social networks, messengers, and mobile app chats, including WhatsApp Business API and Apple Business Chat. Communicate with customers in any chat and messenger ### Instagram for Business - Live Streams and IGTV Engage with your audience in real-time or through extended videos on IGTV to deepen relationships and enhance loyalty. - Shopping through Posts and Stories Promote your products directly through posts and stories, allowing users to make purchases without leaving the app. - Ads in Stories and Feed Launch advertising campaigns in the feed and stories to draw attention to your brand, products or events. - Analytics Tools Use built-in analytics tools to track the effectiveness of your posts, advertising, and engagement with your audience. Start now ### Facebook for Business - Targeted Advertising Create and share unique AR effects and filters to increase brand recognition and audience engagement. - Page Shop Integrate your product catalog directly on your Facebook page, allowing clients to browse and purchase products without leaving your page. - Events and Webinars Organize and promote events, webinars, and online meetings directly through your page to increase audience engagement. - Instant Replies and Chatbots Utilize automated responses and chatbot integration for instant communication with clients and handling frequent inquiries. ### Telegram for Business - Unlimited Broadcasts Send push notifications about new products, discounts, and special offers. - Chatbots Integrate a bot to answer common customer questions and process orders. - Official Channel Keep in touch with customers through your brand's official channel, increase loyalty, and boost conversion. - Versatile Communication Formats Keep in touch with customers through your brand's official channel, increase loyalty, and boost conversion. ### Mobile App Chat - Push Notifications Customize and edit push notifications for both clients and operators. - iOS and Android Compatibility - Operator Performance Evaluation Create and edit sets of surveys for users to collect feedback on service quality. - File Sharing in Chat Send images, documents, and videos in chat. - Mobile App Chat Widget A ready-to-use chat for iOS and Android apps. ## WhatsApp Business ### Seamless communication in the world's most popular app - Official WhatsApp Business API - Let your customers know about your latest promotions without fear of blocking - Send welcome messages and engage clients in conversations - Provide personalized support through multiple chats at the same time ## Chatbot integration Connect a chatbot and close up to 60% of messages without an agent ### Prompt responses to customer requests at any time of the day ### Your clients immediately reach the correct department by selecting the relevant question or topic ### Agents have more time to process complex requests, and standard requests are managed by the chatbot ### Process all request in one Rox.Chat personal account ### Accept visitor requests on different websites ### Automate your customer support and reduce issues managed by live agents on 60% ### Monitor chat performance with familiar analytics systems and inbuilt advanced reporting ## Collect customer data and create your own unique reports - Real-time statistics with custom filters - Activity statistics for each agent and online monitoring - Ability to apply filters to all reports at once - Policy and role builder ## Price ### Basic $25 per agent/month - Live chat widget - Telegram, Facebook Messenger, Instagram, FB - Chat banner customization - Conversation routing - Chat time-out and service messages - Conversation ratings ### Business $70 - All **Basic** features - Mobile chat SDK - Chat categories and tags - Advanced reporting - Department management - Real-time report (dashboard) with alarm system - WhatsApp Business - Custom survey and rating ### Enterprise On request - All **Business** features - Email - Custom metrics and reporting - Developer API - ChatBot and ChatBot API - Custom development - Knowledge base - Omnichannel features - Custom channel API - On-premise ## How to start - Easy installation Add a few lines to your website code or use a ready-made module - Individual design Respond to requests from web browsers or from application on your PC or smartphone - User-friendly interface Respond to requests from web browsers or from application on your PC or smartphone ## 50+ integrations with tools you already use ## Blog 29 October 2024 ### Top 10 SaaS Services for Communication with Customers in 2024 8 July 2024 ### Top 10 Transactional Email Solutions To Use In 2024 7 July 2024 ### Is Your Customer Base Really Yours? 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