# Base de Conhecimento Rox.Chat

> Documentação do Rox.Chat, plataforma omnichannel de atendimento: widget de chat para sites, mensageiros, WhatsApp Business, SDK móvel, chatbots, roteamento e relatórios. Guias para agentes, administradores, desenvolvedores e engenheiros de DevOps.

Full text of every article: https://rox.chat/kb/pt/llms-full.txt
Markdown of one article: its URL with .md instead of .html (index.md for a section URL ending in /)
Other language (en): https://rox.chat/kb/llms.txt

Product site: https://rox.chat/ (overview: https://rox.chat/llms.txt)

## Geral

- [Introdução](https://rox.chat/kb/pt/): Na Base de Conhecimento, você pode encontrar todas as informações necessárias sobre o Rox.Chat. Os materiais coletados serão úteis tanto para os usuários diretos do serviço - agentes, supervisores e administradores, quanto para a equipe técnica de sua organização - devops e desenvolvedores.

## Por onde começar

- [Por Onde Começar](https://rox.chat/kb/pt/getting-started/): Esta seção contém artigos dedicados à instalação passo a passo e à configuração básica do serviço de consultoria online Rox.Chat
- [Termos e Conceitos](https://rox.chat/kb/pt/getting-started/terms-and-concepts.html): Esta página explica os termos e conceitos básicos usados no serviço e documentação do Rox.Chat.
- [Passo 1. Cadastro no Rox.Chat](https://rox.chat/kb/pt/getting-started/account-registration.html): Este passo é onde você registra sua conta.
- [Passo 2. Configuração Inicial do Produto](https://rox.chat/kb/pt/getting-started/initial-setup.html): Neste passo, você selecionará as configurações principais do produto.
- [Passo 3. Instalando o Widget Rox.Chat em um Site](https://rox.chat/kb/pt/getting-started/install-button.html): Neste passo, você incorporará o código HTML do consultor online Rox.Chat em seu site. Uma vez incorporado com sucesso, o botão de chamada do agente e/ou o convite de chat aparecerão em seu site.
- [Passo 4. Cadastro do Agente](https://rox.chat/kb/pt/getting-started/registration-agent.html): Neste passo, você cadastrará o agente.
- [Passo 5. Conectando Canais de Comunicação](https://rox.chat/kb/pt/getting-started/adding-channels.html): Configure a integração com canais de comunicação nas Configurações Gerais do Rox.Chat para garantir o uso conveniente e o recebimento de solicitações de visitantes por meio de diferentes plataformas (redes sociais, mensageiros, etc.).

## Communication Channels

- [Communication Channels](https://rox.chat/kb/pt/channels/): This section is used to configure additional communication channels integrated with Rox.Chat, including messenger chats and social-media group conversations.
- [Social Networks and Messengers](https://rox.chat/kb/pt/channels/social-network-messengers/): This section provides instructions on how to connect social networks and messaging apps as Rox.Chat communication channels.
- [Facebook and Instagram](https://rox.chat/kb/pt/channels/social-network-messengers/facebook-and-instagram/): This section covers how to connect and configure the integration of the Rox.Chat live-chat service with the Facebook and Instagram social networks.
- [Instagram Integration for Hosted Clients](https://rox.chat/kb/pt/channels/social-network-messengers/facebook-and-instagram/ig-integration-hosted.html): This guide describes how to integrate Instagram as a communication channel in a hosted Rox.Chat Server installation using a custom Facebook App registered on the Facebook for Developers platform.

## Painel de controle

- [Control Panel](https://rox.chat/kb/pt/control-panel/): This section contains articles devoted to working with the Control Panel of the Rox.Chat online consulting service.
- [Buttons and Locations](https://rox.chat/kb/pt/control-panel/buttons-and-locations/): This section is dedicated to the relevant section of the Agent Workspace and exhaustively describes all its functionality.
- [Seção "Configurações principais"](https://rox.chat/kb/pt/control-panel/buttons-and-locations/settings-main.html): This section of the Buttons and Locations settings item contains the key settings required for each location:
- [Seção "Botão"](https://rox.chat/kb/pt/control-panel/buttons-and-locations/button.html): In this section of Buttons and Locations you can customize the appearance of the agent call button to suit your needs. The Rox.Chat service provides a set of system buttons, but you can also use your own.
- [Seção "Convite"](https://rox.chat/kb/pt/control-panel/buttons-and-locations/invitation.html): In this section of the Buttons and Locations settings item you can customize the appearance of the auto-invitation that the client will see, namely change:
- [Seção "Janela de bate-papo"](https://rox.chat/kb/pt/control-panel/buttons-and-locations/chat-window.html): In this section of the Buttons and Locations settings item, you can customize the appearance of the chat window.
- [Seção "Campos do visitante"](https://rox.chat/kb/pt/control-panel/buttons-and-locations/visitor-fields.html): In this section of the Buttons and Locations settings item, you can edit the categories of visitor data to be entered.
You can choose which data the visitor should enter at the beginning of the dialog and enter your own names for them.
- [Seção "Rótulos"](https://rox.chat/kb/pt/control-panel/buttons-and-locations/texts.html): In this section of the Buttons and Locations settings item you can replace the standard texts in the chat:
- [Seção "Canais"](https://rox.chat/kb/pt/control-panel/buttons-and-locations/channels.html): In this section of the Buttons and Locations settings item, you can customize the display of communication channels in the drop-down list when an agent call button is pressed. The list of channels and names of buttons for them are generated based on the Communication Channels setting. Please note that the settings in this section are relevant only for HTML buttons, for all other buttons they will be ignored.
- [Seção "Janela de visualização"](https://rox.chat/kb/pt/control-panel/buttons-and-locations/chat-preview.html): On the right side of the Rox.Chat chat settings screen is the preview window:
- [Configurações gerais](https://rox.chat/kb/pt/control-panel/settings-general.html): In this section of the Rox.Chat Control Panel you can edit your organization and site data, global settings of the Rox.Chat service.
- [Estrutura do espaço de trabalho do agente](https://rox.chat/kb/pt/control-panel/sections.html): The Agent Workspace is part of the Control Panel and is the main working area of the agent, through which he directly interacts with visitors. The Agent Workspace can be accessed from the main page of the Control Panel: for this purpose, a special Agent Workspace button is provided in the page header. The Agent Workspace displays all incoming requests from users, to which the agent responds directly on this page, as well as all other chats that are relevant to this agent. You can read more about how to start working in Agent Workspace in the article Getting Started in the Agent Interface.
- [Descrição do painel](https://rox.chat/kb/pt/control-panel/dashboard-description.html): The Dashboard is a page on the Chat Platform that displays the most basic information about the system's operation in real-time, including the performance indicators of employees both in sub-departments and overall in the system.

## Para engenheiros de DevOps

- [System Requirements for Server](https://rox.chat/kb/pt/devops/sys-reqs-for-server/): This section contains information about the minimum requirements for hardware and software, according to which the operation of the service is guaranteed.
- [Requisitos de hardware do servidor](https://rox.chat/kb/pt/devops/sys-reqs-for-server/sys-reqs-server-hw.html): This article lists the requirements for server hardware when installing Rox.Chat Server in hosted mode (at the customer's facilities).
- [Requisitos de unidade de disco do servidor](https://rox.chat/kb/pt/devops/sys-reqs-for-server/sys-reqs-server-hdd.html): This article describes the disk drives requirements for servers when hosting Rox.Chat at the customer's facilities.
- [Requisitos de banco de dados do servido](https://rox.chat/kb/pt/devops/sys-reqs-for-server/sys-reqs-server-db.html): Rox.Chat Server places the content accumulated during operation in four types of storage:
- [Requisitos de software do servidor](https://rox.chat/kb/pt/devops/sys-reqs-for-server/sys-reqs-server-sw.html): Requirements for the software parameters of the host on which Rox.Chat Server is installed. Requirements are described for the current version of Rox.Chat.
- [Requisitos de rede do servidor](https://rox.chat/kb/pt/devops/sys-reqs-for-server/sys-reqs-server-nw.html): The information in this section is intended for system administrators who are configuring your company's network and server hardware.

## Bots

- [API Externa do Bot v2.0](https://rox.chat/kb/pt/bots/external-bot/v-2-0.html): O Rox.Chat oferece suporte à conexão de bots 'external'" ou 'inteligent', hospedados em um servidor externo ao servidor do Rox.Chat, usando a External Bot API 2.0. A versão anterior da External Bot API também é preservada e versões subsequentes para suportar a compatibilidade, ou seja, ambas as versões da API são suportadas.

## Para agentes

- [Chat do agente](https://rox.chat/kb/pt/for-agents/agent-gui/chat-agents.html): In the Chat Platform service control panel, agents can communicate not only with website visitors, but also with each other.
- [Edição do perfil do agente](https://rox.chat/kb/pt/for-agents/agent-gui/edit-account.html): Agent's personal settings can be edited on the Agent Properties page by going to it via the Profile link in the toolbar or the Agents link in the sidebar (the latter action is only available to supervisors and administrators):
- [Iniciando o trabalho na interface do agente](https://rox.chat/kb/pt/for-agents/agent-gui/first-step.html): To start working as an agent for the Chat Platform service in Control Panel, carry out the following steps:
- [Seleção de status](https://rox.chat/kb/pt/for-agents/agent-gui/select-status.html): In the current version of Chat Platform, the following set of basic default statuses are supported:
- [Revisando o histórico de diálogos](https://rox.chat/kb/pt/for-agents/agent-gui/view-dialog-history.html): Reviewing the history of dialogues can help track the quality of agent work: it is possible to analyze who among them has many missed calls and who among agents receives the lowest ratings.
- [Respondendo a visitantes](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/answer-to-visitor.html): Begin typing your response in the visitor response field.
- [Atribuição de uma categoria a um visitante](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/appoint-category.html): Chats can be classified by categories. The administrator is responsible for creating categories.
- [Solicitação de informações de contato de um visitante](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/ask-visitors-contacts.html): To ask the visitor to provide their contact information with one click, click the button under the input line, highlighted in red on the following illustration.
- [Bloqueio de um visitante](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/block-visitor.html): Unwanted visitors (robots, hooligans) can be "banned", as a result of which they will lose the ability to contact agents and distract them from their work.
- [Detecção de um novo visitante aguardando uma resposta](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/detect-new-visitor.html): When a new visitor arrives on the website and starts requesting help, the task of the service is to attract the attention of the agents by all means.
- [Teclas de atalho no espaço de trabalho do agente](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/hotkeys.html): The Chat Platform service's Agent Workspace allows for the use of common and specialized hotkeys to simplify the work of agents. The tables below describe all default key combinations and the actions they perform:
- [Inserção de um hiperlink em uma mensagem](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/hyperlink.html): Sometimes it becomes necessary to share an external page link with a visitor - for example, when they are interested in the details of the cost of services and you want to send them a link to a page with a detailed price list. To avoid cluttering the message with long links, you can instead insert hyperlinks, that is, make any word or part of a sentence a link.
- [Criar notas sobre os visitantes](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/notes.html): Sometimes there is a need to briefly convey information about a certain chat, without having to rewrite the entire conversation with the client. This is especially useful when transferring the chat to another agent. By default, the ability to add hidden messages is disabled.
- [Redirecionando a caixa de diálogo para outro agente](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/redirect-dialog.html): You can redirect the dialog with the visitor to another agent right during the conversation - for example, to a product specialist that the visitor is interested in. The agent must have an online status in the Chat Platform.
- [Selecionar um visitante do site na lista e iniciar um diálogo](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/select-visitor-start.html): To start a dialog with a visitor, follow these steps:
- [Enviar um arquivo para o visitante](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/send-file-to-visitor.html): The Chat Platform service allows you to exchange files (images, documents) in a dialogue between the agent and the visitor. When uploading a file to the dialogue, it is necessary to take into account the features that will be discussed in this article.
- [Enviar conversa para o endereço de e-mail do agente](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/send-to-agents-email.html): At any point during communication with the visitor, you can send the conversation history to the agent's email address (not only your own, but also that of any of your colleagues). The agent does not have to be online on the Chat Platform service. To send the conversation content, open the Agent's Workspace page and in the chat interface with the visitor, click the icon with the image of the envelope, highlighted in red in the following illustration:
- [Redirecionamento do usuário para outro site](https://rox.chat/kb/pt/for-agents/online-work-with-visitors/teleport-visitor.html): Sometimes, it's hard for a user to find the information or functionality they need on a website. A Chat Platform service agent can determine what the visitor requires and redirect them to the necessary page, which will open on its own, without their involvement.
- [Instalação do widget da plataforma de chat em seu site](https://rox.chat/kb/pt/for-agents/install-button.html): In the first step, you will embed the HTML code for the Chat Platform service on your website. As a result, a button to call an agent and/or chatbot will appear on your website's pages.
- [Tratamento de solicitações offline](https://rox.chat/kb/pt/for-agents/work-with-offline-requests.html): The Chat Platform has the capability to handle offline user inquiries. The status of the inquiry (online or offline) depends on two states of the conversation - the start state and the current state. These states can either match or differ.

## Para Desenvolvedores

- [Tipos e Subtipos de Mensagens](https://rox.chat/kb/pt/dev/basic-objects/message-types.html): Tanto as mensagens de agentes quanto as mensagens de visitantes e as mensagens de serviço dentro do serviço Rox.Chat são categorizadas em vários tipos e subtipos.
- [Vida de bate-papo](https://rox.chat/kb/pt/dev/basic-objects/life-of-chat.html): Below is the chat life cycle diagram. This cycle is a finite automaton, i.e., the chat has a series of states (states) and rules for transitioning between states. Transitions occur when events (events) arise and a number of conditions are met. Accordingly, the main attribute of the chat, determining the stage of the life cycle, is the state (state). The transition graph between the states of this finite automaton is presented in the illustration, with the states that the chat can take indicated in colored blocks, and the events occurring with the chat in white.
- [Authorized Client Identification](https://rox.chat/kb/pt/dev/identification/): The Authorized Client Identification subsection contains articles on the logic of how identification works in the system, as well as an explanation of the principles of visitor identifiers and the visitor field calculator needed to calculate the hash.
- [Identificação do Cliente Autorizado v2.0](https://rox.chat/kb/pt/dev/identification/id-2-0.html): To transfer information about a visitor authorized on the site and further display it in the interface of the agent Rox.Chat you need to add the following javascript code to the pages of the site:
- [Identificação do Cliente Autorizado v1.0](https://rox.chat/kb/pt/dev/identification/id-1-0.html): To transfer information about the visitor authorized on the site and its further display in the agent interface of the Rox.Chat service it is necessary to add the following javascript code to the site pages:
- [Identificadores de visitantes](https://rox.chat/kb/pt/dev/identification/visitor-ids.html): In order to identify visitors in the system and link their requests, Rox.Chat provides the possibility for a visitor to have three different identifiers:
- [Calculadora de campos do visitante](https://rox.chat/kb/pt/dev/identification/visitor-fields-calculator.html): This page contains the visitor fields calculator, where you can calculate the checksum (hash) for the fields you specify using one of three algorithms:
- [Manipuladores de eventos de chat](https://rox.chat/kb/pt/dev/chat-handlers.html): In this article, the mechanism for connecting external handlers for events occurring in the chat via the HTTP interface is described. Handlers allow configuring integration with external systems (CRM and others). Using webhooks, Rox.Chat sends the client system information about the main actions that occur in the system when processing chats, and this mechanism is essentially a "reverse API".
- [Chat Router](https://rox.chat/kb/pt/dev/chat-router.html): The term "router" refers to the ability to connect an external chat router, separate from Rox.Chat - a service that determines which agent or department should handle the chat. Immediately after creation and before the automatic distribution of the chat, its information is first sent from Rox.Chat to this router, which then decides where to direct the chat.
- [Como abrir automaticamente o chat ao carregar a página](https://rox.chat/kb/pt/dev/open-chat-on-load.html): If you find it necessary to have the chat with an agent automatically open for visitors upon loading the site, follow the instructions below.
- [Como transformar um link em um botão de início de chat](https://rox.chat/kb/pt/dev/link-button-start-chat.html): To make any link (in the web version) a button to start a chat, you need to add two classes to this link - roxchat_button and roxchat_basic_button. Example:
- [Instalando o Rox.Chat em um site em um iframe](https://rox.chat/kb/pt/dev/iframe.html): To embed the Rox.Chat service chat window in an iframe on a website, you need to:
- [Interface postMessage do Rox.Chat CRM](https://rox.chat/kb/pt/dev/postmessage.html): To exchange information between Rox.Chat, embedded through an iframe into another web interface (usually a CRM), and this CRM, the window.postMessage() mechanism is used. postMessage allows you to send events between the parent window of the CRM and the embedded Agent Workspace, as well as exchange commands and perform some actions in the CRM from the Agent Workspace, without using the CRM interface itself.
- [Google Analytics](https://rox.chat/kb/pt/dev/google-analytics.html)

## Para administradores

- [Filtros de dados de origem](https://rox.chat/kb/pt/for-admins/statistics/filters.html): This section allows you to choose which portion of the accumulated statistical data will be presented in tables and charts.
- [Introdução aos relatórios](https://rox.chat/kb/pt/for-admins/statistics/introduction.html): The Chat Platform reporting module offers a wide range of capabilities for processing accumulated information about the service usage and the performance of agents on the website for analytics and optimization purposes.
- [Diálogos perdidos](https://rox.chat/kb/pt/for-admins/statistics/missed.html): The term Missed actually refers to two different metrics: missed dialogs in general and missed dialogs for specific agents.
- [Módulo de relatórios](https://rox.chat/kb/pt/for-admins/statistics/stats-en.html)
- [Relatórios de tabela](https://rox.chat/kb/pt/for-admins/statistics/table-reports.html): In this section, statistical data is presented in the form of table reports.
- [Login do sistema](https://rox.chat/kb/pt/for-admins/administrative-interface.html): To start working in the Chat Platform Control Panel, follow these steps:
- [Atividade da equipe](https://rox.chat/kb/pt/for-admins/agent-activity.html): Monitoring staff activity is one tool for tracking their working time. Suppose the Dashboard allows you to track the activity and efficiency of staff at the current moment/over the last 24 hours. In that case, this tool will help analyze activity over any time frame.
- [Broadcasts](https://rox.chat/kb/pt/for-admins/broadcast.html): The interface allows you to set up a broadcast on any communication channel, excluding the WatsApp channel. This article contains a description of the Broadcasts interface, as well as instructions on how to work with it.
- [Recursos e limitações](https://rox.chat/kb/pt/for-admins/channels-functions.html): Chat Platform offers many functions for agents to use while chatting with customers. However, when it comes to communication channels through which users submit their requests, it is sometimes found that certain channels may not support some features. This is beyond the control of Chat Platform's staff. Therefore, for your convenience, the availability of certain communication channel features and limitations on field lengths are described in this article.
- [Roteamento baseado em habilidades de bate-papo](https://rox.chat/kb/pt/for-admins/chat-assignment-modes.html): Chat Platform supports two types of chat routing: manual and automatic routing.
- [Encerramento de diálogos](https://rox.chat/kb/pt/for-admins/closing-dialogs.html): Closing plays an important role in the life cycle of dialogues. With default settings, when an agent closes a dialogue, it transitions to a special closed_by_agent status. If at this stage the agent or visitor writes in it again, the dialogue will be reopened under the same number. If this is not done, only after a certain time will the dialogue take on the closed status, i.e., it will be finally closed (you can read more about this timeout here). Meanwhile:
- [Departamentos](https://rox.chat/kb/pt/for-admins/dept.html): To optimize the process of distributing chats among agents and bots, there is an option to create departments. Departments are a mechanism for grouping agents, available in the Control Panel. For effective use of this mechanism, it is recommended to create multiple locations and set a default department for each of them. Depending on which location the visitor contacts, the inquiry will go to that department.
- [Visibilidade do diálogo](https://rox.chat/kb/pt/for-admins/dialogs-visibility.html): To reduce the load on agents and on the server, in particular, the Chat Platform includes limits for dialog and visitor visibility. These limits allow hiding dialogs and visitors in the agent's interface if their number exceeds the set value.
- [Páginas de alta prioridade (URLs)](https://rox.chat/kb/pt/for-admins/high-priority-urls.html): In some cases, agents are required to process visitor inquiries more promptly, especially when they are on certain pages of the organization's website where the Chat Platform widget is installed (for example, the customer support section page). In these situations, the administrator can set up Priority Pages - inquiries coming from visitors on the priority pages of the site will be highlighted with color in the Agent Workspace to attract the agents' attention.
- [Reatribuição de teclas de controle especializadas no espaço de trabalho do agente](https://rox.chat/kb/pt/for-admins/hotkeys-binding.html): In the Agent Workspace of the Chat Platform service, there is the ability to use hotkeys and their combinations to perform specialized actions. You can find information about the standard layout in this article.
- [Adição de um botão da plataforma de chat a um e-mail](https://rox.chat/kb/pt/for-admins/install-button-email.html): This article shows how to embed a Chat Platform button into your HTML email message. As a result, the recipient of the email will be able to navigate to a chat with your agent.
- [Instalação do widget da plataforma de chat em seu site](https://rox.chat/kb/pt/for-admins/install-button.html): In the first step, you will embed the HTML code for the Chat Platform service on your website. As a result, a button to call an agent and/or chatbot will appear on your website's pages.
- [Configurações de idioma](https://rox.chat/kb/pt/for-admins/languages.html): In the Chat Platform service, there are several language settings that allow you to easily adapt it to your needs. The default language is set in General Settings, under the Main Interface Language setting. This language will be used throughout the service, both from the agent's side and the client's side. Currently, the following languages are available:
- [Logotipo da empresa no cabeçalho do Chat](https://rox.chat/kb/pt/for-admins/logo-of-company.html): The Chat Platform service allows you to easily upload or change your company's logo, which is displayed on the right in the chat widget header. This can be done in General Settings. However, to make it fully align with your chat appearance preferences, there are a few points to consider.
- [Máscara de número de telefone](https://rox.chat/kb/pt/for-admins/phone-number-mask.html): In the Chat Platform service, you can work with phone number masks to collect a visitor's contact information.
- [Filas no espaço de trabalho do agente](https://rox.chat/kb/pt/for-admins/queues.html): Queues play a significant role in the Chat Platform service. Unlike sections, users don't see them directly, but they determine the order of handling inquiries. A general queue for incoming inquiries is displayed in a similarly-named section. This general queue includes various other queues, each consisting of dialogues in either queue or offline_queue status, linked uniquely with department-language-offline status, and not assigned to an agent. In other words, each language in every department has two queues: online and offline inquiries.
- [Classificações](https://rox.chat/kb/pt/for-admins/rate.html): By default, clients can rate the agent with whom they have chatted. The settings rate_operator (allows rating the agent) and show_visitor_rate_operator_button (makes the button for rating the agent visible) are responsible for this option, and they are enabled by default. If desired, support can disable them. A rating request is issued under one of the following conditions:
- [Registro de agentes e atribuição de supervisores](https://rox.chat/kb/pt/for-admins/registration-agents-and-supervisors.html)
- [Sistema de gerenciamento de funções e direitos de acesso](https://rox.chat/kb/pt/for-admins/roles.html): This article outlines the rules that dictate the powers users have over the main system objects on the Chat Platform depending on their role.
- [Encaminhamento de chat entre agentes e bots na plataforma de chat](https://rox.chat/kb/pt/for-admins/routing-chats-between-agents-and-bots.html): Inquiries coming into the system can be handled by either agents or bots. The logic of chat distribution between agents is detailed in the article about chat distribution algorithms. Despite the fact that every bot created is always linked to an agent's account, which is recommended to be created separately for each bot (see the article about Adding a bot), there are certain peculiarities affecting the distribution of a chat to either a bot or a "live" agent.
- [Programação de horário](https://rox.chat/kb/pt/for-admins/schedule.html): The administrator can set up a weekly time schedule (working hours) for agents.
- [Convites automáticos](https://rox.chat/kb/pt/for-admins/setting-lead-generation-and-auto-invitation.html): At this stage, the administrator edits the list of automatic invitations on the Automatic Invitations page.
- [Recursos da funcionalidade "Iniciar Chat" nos canais de comunicação](https://rox.chat/kb/pt/for-admins/start-chat-features.html): The Chat Platform service provides agents with the ability to reopen closed chats using the Start Chat button from the chat history.
- [Lista de tempos limite](https://rox.chat/kb/pt/for-admins/time-outs-list.html): The operation of the Chat Platform service is influenced by a series of timeouts, i.e., time durations after which a specific event occurs from a certain moment. Below is a list of these timeouts. All values are of integer type and are specified in seconds unless otherwise stated. If a timeout has a value of 0, the option will not work. Also, please note that if mandatory category setting is enabled, the dialog cannot close by timeout. Instead, a category selection window will be displayed, and only when the agent selects it will the dialog close.
- [Respostas predefinidas](https://rox.chat/kb/pt/for-admins/tips.html): Canned responses enable an agent to quickly select a pre-prepared answer with minimal keystrokes while communicating with a visitor. This feature proves handy as visitors often approach with typical, frequently asked questions, and some answers can be universal.
- [Geolocalização do visitante](https://rox.chat/kb/pt/for-admins/visitor-location.html): The Chat Platform can display visitor geolocation information based on their IP address using geotargeting services.

## Desenvolvimento móvel

- [Rox.Chat Mobile SDK](https://rox.chat/kb/pt/mobile/sdk/): Esta seção é dedicada ao Rox.Chat Mobile SDK - uma biblioteca cliente para desenvolvedores de aplicativos móveis que permite incorporar a funcionalidade do sistema Rox.Chat.
- [Recomendações para o uso do Rox.Chat Mobile SDK](https://rox.chat/kb/pt/mobile/sdk/recommendations-of-usage.html): Este artigo descreve os problemas mais comuns encontrados ao desenvolver/usar um aplicativo móvel baseado no Rox.Chat Mobile SDK, suas soluções e recomendações úteis para os desenvolvedores.
- [Integração em aplicativos móveis Android](https://rox.chat/kb/pt/mobile/sdk/android-integration.html): Este artigo fornece instruções detalhadas sobre como integrar o Rox.Chat Mobile SDK em seu aplicativo Android.
- [Integração em aplicativos móveis iOS](https://rox.chat/kb/pt/mobile/sdk/ios-integration.html): Este artigo fornece informações sobre a integração do Rox.Chat Mobile SDK versão 3 em seu aplicativo iOS.
- [Guia de referência do Rox.Chat Mobile SDK para aplicativos Android](https://rox.chat/kb/pt/mobile/sdk/android-sdk-handbook.html): A revisão corresponde à versão atual do Mobile SDK para Android.
- [Guia de referência do Rox.Chat Mobile SDK para aplicativos iOS](https://rox.chat/kb/pt/mobile/sdk/ios-sdk-handbook.html): A revisão corresponde à versão atual do Mobile SDK 3 para iOS.
- [Recursos adicionais do Rox.Chat Mobile SDK para Android](https://rox.chat/kb/pt/mobile/sdk/android-additional-features.html): Este artigo contém recursos do Rox.Chat Mobile SDK para Android que não estão disponíveis por padrão. Para conectá-los, entre em contato com suporte técnico.
- [Recursos adicionais do Rox.Chat Mobile SDK para iOS](https://rox.chat/kb/pt/mobile/sdk/ios-additional-features.html): Este artigo lista os recursos do Rox.Chat Mobile SDK para iOS que não estão disponíveis por padrão. Para ativá-los, entre em contato com o suporte técnico.
- [Notas de versão do Rox.Chat Mobile SDK para iOS](https://rox.chat/kb/pt/mobile/sdk/ios-release-notes.html): Below is the list of releases of Rox.Chat SDK for iOS.
- [Notas de versão do Rox.Chat Mobile SDK para Android](https://rox.chat/kb/pt/mobile/sdk/android-release-notes.html): Below is the list of releases of Rox.Chat SDK for Android.
- [Rox.Chat Mobile Widget para Android](https://rox.chat/kb/pt/mobile/widget/android-widget-install.html): O Rox.Chat Mobile Widget é um componente completo, que contém uma lista de mensagens, um campo de entrada e elementos adicionais, como bate-papos. O Chat é um componente multifuncional que permite o envio de mensagens, fotos, vídeos, arquivos e muito mais. Apesar do grande número de funções, o chat é um componente View comum do Android e pode ser facilmente integrado ao aplicativo por meio do layout e do código XML. O chat foi criado com base no princípio de que todos os valores padrão são definidos, mas tudo pode ser redefinido de acordo com suas necessidades.
- [Rox.Chat Mobile Widget para iOS](https://rox.chat/kb/pt/mobile/widget/ios-widget-install.html)
- [Manual do Rox.Chat Mobile Widget para iOS](https://rox.chat/kb/pt/mobile/widget/ios-widget-handbook.html): Este artigo descreve a API usada na implementação básica do Rox.Chat Mobile SDK (consulte este artigo para obter detalhes).
- [Notas de versão do aplicativo Rox.Chat iOS para agente](https://rox.chat/kb/pt/mobile/apps/ios-release-notes.html): Below is the list of releases of the Agent's iOS app Rox.Chat.
- [Notas de versão do aplicativo Rox.Chat para Android para o agente](https://rox.chat/kb/pt/mobile/apps/android-release-notes.html): Below is the list of releases of the Agent's Android app Rox.Chat.

## Mais artigos

- [Basic Auth](https://rox.chat/kb/pt/dev/api/basic-auth.html): In this article, we will explore basic authorization used to access many of the Rox.Chat API services.
- [API](https://rox.chat/kb/pt/dev/api/): This subsection contains descriptions and methods of all public Rox.Chat APIs.
- [Rox.Chat Realtime API](https://rox.chat/kb/pt/dev/api/realtime-2.0.html): The Rox.Chat Realtime API allows for real-time interaction with the chat server from external systems.
- [Available API Methods](https://rox.chat/kb/pt/dev/api/stored-data/methods-description.html): This article contains a description of all the methods used by the Rox.Chat Stored Data API.
- [Stored Data API](https://rox.chat/kb/pt/dev/api/stored-data/overview.html): The Stored Data API is used to work with the data stored in the system. Queries to this API allow to get information about:
- [For Developers](https://rox.chat/kb/pt/dev/): This section contains everything a developer needs to work with the Rox.Chat service.