# Rox.Chat

> Rox.Chat is an omnichannel customer communication platform. Businesses use it to answer website chat, WhatsApp Business, Telegram, Facebook Messenger, Instagram and in-app mobile chat from one agent workspace, with chatbots, CRM integration and reporting. It runs as a cloud service or on the customer's own servers (on-premise).

- Channels: website live chat widget, official WhatsApp Business API, Telegram, Facebook Messenger, Instagram, chat inside iOS and Android apps (mobile SDK and widget), email (Enterprise plan).
- Automation: chatbot integration through the External Bot API, AI chatbots (Rox.Chat AI).
- Agent tools: one inbox for all channels, routing by skills and departments, canned responses, chat ratings, a free agent app for Android and iOS.
- Reporting: real-time dashboard with alerts, agent activity statistics, custom reports.
- Integrations: CRM integration, developer API, JavaScript API for the website widget, Google Analytics.
- Deployment: cloud or on-premise.
- Plans: Basic, Business and Enterprise, priced per agent per month; current prices are on the pricing page.
- Site languages: English and Portuguese (Brazil).
- Contact: sales@rox.chat or the demo request form on the site.

## Product

- [Rox.Chat: Omnichannel Customer Communication Platform](https://rox.chat/): Omnichannel platform for your business. Check and answer messages from all the channels in a single interface.
- [Pricing Plans & Subscription Options – Rox.Chat](https://rox.chat/pricing/): Compare Rox.Chat plans: Basic, Business and Enterprise. Live chat, messengers, WhatsApp Business, reporting, API and on-premise deployment, priced per agent per month.
- [Mobile & Desktop Apps – Rox.Chat](https://rox.chat/apps/): Free Rox.Chat mobile app for agents on Android and iOS: reply to website visitors, get notifications in the background and see visitor details and chat history.
- [Rox.Chat AI: AI Chatbots and Automation for Customer Service](https://rox.chat/roxchat-ai/): AI chatbots and automation in Rox.Chat: self-service for customers, AI assistance for agents and analytics across all channels.

## Documentation

- [Rox.Chat Knowledge Base](https://rox.chat/kb/): setup guides for agents, administrators, developers and DevOps engineers
- [Knowledge base index for LLMs](https://rox.chat/kb/llms.txt): every article with a short description
- [Knowledge base full text](https://rox.chat/kb/llms-full.txt): all English articles as Markdown in one file

## Blog

- [Top 10 SaaS Services for Communication with Customers in 2024](https://rox.chat/blog/2024/10/29/top-10-saas-services-for-communication-with-customers-in-2024/): Struggling to connect with customers in the digital age? Discover the top 10 SaaS solutions for streamlined customer support, chatbots, live chat, & more! Boost engagement & conversions in 2024.
- [Top 10 Transactional Email Solutions To Use In 2024](https://rox.chat/blog/2024/07/08/top-10-transactional-email-solutions-to-use-in-2024/): Comparison of the top transactional email solutions. Explore top options to help you find the perfect fit for your business today!
- [Is Your Customer Base Really Yours? Research on Online Booking Platforms](https://rox.chat/blog/2024/07/07/is-your-customer-base-really-yours-research-on-online-booking-platforms/): Research on Online Booking Platforms
- [6 Best No-Code App Builders for Creators and Coaches in 2024](https://rox.chat/blog/2024/07/07/6-best-no-code-app-builders-for-creators-and-coaches-in-2024/): Effortlessly create an app for creators and coaches in 2024 with those top app builders.
- [Top 5 Analytics Tools for Shopify in 2024: Elevate Your E-commerce Strategy](https://rox.chat/blog/2024/07/06/top-5-analytics-tools-for-shopify-in-2024-elevate-your-e-commerce-strategy/): Find the best analytics tool for your Shopify store and speed up growth
- [Best iPaaS Solutions in 2024: Comprehensive Guide to Integration Platforms](https://rox.chat/blog/2024/07/04/best-ipaas-solutions-in-2024-comprehensive-guide-to-integration-platforms/): Discover the best iPaaS solutions of 2024, tailored for businesses of all sizes. Discover which platform — Boomi, Celigo, Tray.io, Workato, or Albato — best fits your integration and automation needs, with insights on features, pricing, and suitability
- [Top 10 Customer Support Platforms for Small Businesses in 2024](https://rox.chat/blog/2024/07/04/top-10-customer-support-platforms-for-small-businesses-in-2024/): Effective customer support system and additional services can enhance customer service efficiency
- [Top 10 Drag-and-drop Email Builders in 2024](https://rox.chat/blog/2024/07/04/top-10-drag-and-drop-email-builders-in-2024/): Find out what features make a drag-and-drop email builder perfect and choose the right one for your business among 10 best solutions in 2024.
- [Key Features to Look for in a CCaaS Solution for 2024](https://rox.chat/blog/2024/06/30/key-features-to-look-for-in-a-ccaas-solution-for-2024/): Looking for the best CCaaS in 2024? Discover key features like omnichannel routing, AI automation, and global telecom coverage.
- [Top 10 Chatbot Builders in 2024](https://rox.chat/blog/2024/06/30/top-10-chatbot-builders-in-2024/): Here are the top 10 chatbot builders in 2024, along with their detailed features, pricing, and supported platforms.
- [Top 8 principles of any gamified mobile application](https://rox.chat/blog/2024/06/28/top-8-principles-of-any-gamified-mobile-application/): Ever thought about implementing a game or various gamification mechanichs in your mobile app? Get into these eight principles that every developer and project manager should follow.
- [Top 7 no-code website builders in 2024](https://rox.chat/blog/2024/06/28/top-7-no-code-website-builders-in-2024/): Find the best no-code website builder and create a website for your business
- [Best Cloud PBX Software with Call Tracking for 2024](https://rox.chat/blog/2024/06/27/best-cloud-pbx-software-with-call-tracking-for-2024/): Optimize your marketing with top virtual PBX solutions and advanced inbound analytics. Discover the top 5 companies boosting efficiency in fintech markets.
- [Top 9 SEO Practices in 2024: Boost Your Traffic](https://rox.chat/blog/2024/06/24/top-9-seo-practices-in-2024-boost-your-traffic/): SEO best practices in 2024 are tried-and-tested tactics for improving a website or brand’s visibility in search engine results pages.
- [Rox.Chat takes customer communication to the next level](https://rox.chat/blog/2024/01/25/roxchat-takes-customer-communication-to-the-next-level/)
- [How to understand that it's time to scale the contact center, and how to do it?](https://rox.chat/blog/2023/04/10/how-to-understand-that-its-time-to-scale-the-contact-center-and-how-to-do-it/): Today we will look at the main signs that at least it's time for your contact center to scale up and discuss the tools that will help in this.
- [Chatbot vs support service agent: who is more effective?](https://rox.chat/blog/2023/04/06/chatbot-vs-support-service-agent-who-is-more-effective/): Today we will take a detailed look at chatbots and agents to compare and find out which of them copes with tasks better.
- [Eco-friendly communication: what is it and how to apply it](https://rox.chat/blog/2023/04/04/eco-friendly-communication-what-is-it-and-how-to-apply-it/): Eco-friendly communication is polite and effective. It implies respect for the interlocutor, his thoughts and words, by demonstrating one's ability to listen and convey their thoughts without hurting the feelings of another person.
- [Where is it more effective to do mailing lists](https://rox.chat/blog/2023/04/03/where-is-it-more-effective-to-do-mailing-lists/): In the article we will discuss where mailing is more effective – in messengers or by email.
- [How and why to evaluate the work of customer service representatives](https://rox.chat/blog/2023/03/23/how-and-why-to-evaluate-the-work-of-customer-service-representatives/): Regular evaluation of the work of customer service representatives helps to improve customer service and increase customer loyalty. In this article, we will explore how often and by what criteria to conduct evaluations
- [Why integrate chat on the website with web analytics systems?](https://rox.chat/blog/2023/03/21/why-integrate-chat-on-the-website-with-web-analytics-systems/): In this article, we'll explain how this works with Rox.Chat’s online chat capabilities.
- [How online chat helps marketers](https://rox.chat/blog/2023/03/13/how-online-chat-helps-marketers/): In this article, we will discuss how marketers can use online chat to increase both sales and company profits.
- [Automating customer service in retail](https://rox.chat/blog/2023/03/09/automating-customer-service-in-retail/): How can you make your company standout in such a competitive landscape? The best option is to upgrade the level of customer service, thereby increasing loyalty and brand awareness.
- [How to increase customer loyalty and employee cohesion](https://rox.chat/blog/2023/03/03/how-to-increase-customer-loyalty-and-employee-cohesion/): In this article, we will discuss how to establish effective interaction within the customer support service.
- [Chat for your website](https://rox.chat/blog/2023/03/02/chat-for-your-website/): By posting a chat on the website, a brand can provide high-quality user support, advise visitors on the range and characteristics of the product or the kinds of services, and quickly provide necessary information about the terms of payment, delivery, and refunds.

## Optional

- [Your Privacy & Data Protection – Rox.Chat](https://rox.chat/privacy-policy/): How Rox.Chat collects, uses and protects the personal data of website visitors and customers.
- [Cookie Usage & Preferences – Rox.Chat](https://rox.chat/cookies-policy/): Which cookies the Rox.Chat website uses, why, and how to manage your cookie preferences.
- [License Agreement & Terms – Rox.Chat](https://rox.chat/license-agreement/): License agreement for Rox.Chat software: terms of use, rights and obligations.
- [Terms of Service & User Agreement – Rox.Chat](https://rox.chat/terms-of-service/): Terms of service for the Rox.Chat customer communication platform.
- [Rox.Chat – uma plataforma omnichannel](https://rox.chat/pt-br/): Somos uma plataforma omnichannel que ajuda a tornar o trabalho de suporte ao cliente mais eficiente e personalizado. Impulsione suas vendas e o engajamento do cliente em websites, aplicativos, redes sociais e mensageiros com interações personalizadas.
- [Planos e Opções de Assinatura – Rox.Chat](https://rox.chat/pt-br/pricing/): Compare os planos do Rox.Chat: Básico, Business e Empresarial. Chat ao vivo, mensageiros, WhatsApp Business, relatórios e API, com preço por agente ao mês.
- [Sua Privacidade e Proteção de Dados – Rox.Chat](https://rox.chat/pt-br/poltica_de_privacidade/): Como o Rox.Chat coleta, usa e protege os dados pessoais de visitantes e clientes.
- [Uso de Cookies e Preferências – Rox.Chat](https://rox.chat/pt-br/cookies-policy/): Quais cookies o site do Rox.Chat usa, para que servem e como gerenciar suas preferências.
- [Contrato de Licença e Termos – Rox.Chat](https://rox.chat/pt-br/license-agreement/): Contrato de licença do software Rox.Chat: condições de uso, direitos e obrigações.
- [Termos de Serviço e Acordo do Usuário – Rox.Chat](https://rox.chat/pt-br/terms-of-service/): Termos de serviço da plataforma de comunicação com clientes Rox.Chat.
- [Guia de Integração com WhatsApp Business – Rox.Chat](https://rox.chat/pt-br/whatsapp-business/): WhatsApp Business API oficial no Rox.Chat: envio em massa, integração com CRM, atendimento em vários dispositivos e estatísticas dos operadores.
- [Aplicativos para Celular e Desktop – Rox.Chat](https://rox.chat/pt-br/apps/): Aplicativo móvel gratuito do Rox.Chat para agentes, para Android e iOS: responda aos visitantes do site, receba notificações e veja o histórico de conversas.
- [Home](https://rox.chat/es/)
- [As 10 Melhores Plataformas de Atendimento para Empresas no Brasil em 2024](https://rox.chat/pt-br/blog/2024/11/08/as-10-melhores-plataformas-de-atendimento-para-empresas-no-brasil-em-2024/): Plataformas de atendimento ao cliente são ferramentas essenciais para empresas que buscam melhorar o serviço ao cliente e a eficiência operacional. Essas ferramentas permitem a comunicação em tempo real entre as empresas e seus clientes, facilitando respostas imediatas a perguntas, resolução rápida de problemas e um me
- [inDrive Eleva o Nível de Serviço com Chatbot em Aplicativo Móvel](https://rox.chat/pt-br/blog/2024/06/21/indrive-eleva-o-n%C3%ADvel-de-servi%C3%A7o-com-chatbot-em-aplicativo-m%C3%B3vel/): Para a inDrive, é crucial que os usuários recebam respostas rápidas às suas solicitações, enquanto os operadores do serviço de suporte não se sobrecarreguem com respostas a questões repetitivas. Em agosto de 2023, 38 operadores estavam respondendo aos usuários.
- [Inovação Digital no Atendimento Bancário: Caso do Raiffeisenbank com Rox.Chat](https://rox.chat/pt-br/blog/2024/06/21/inova%C3%A7%C3%A3o-digital-no-atendimento-banc%C3%A1rio-caso-do-raiffeisenbank-com-roxchat/): Desde 2016, o Raiffeisenbank, um renomado banco internacional, tem desenvolvido ativamente seus canais digitais. Além de integrar canais de comunicação com clientes em uma única interface, os especialistas da Rox.Chat implementaram várias funcionalidades personalizadas para o Raiffeisenbank
- [O que são chat-bots para WhatsApp e por que você precisa deles?](https://rox.chat/pt-br/blog/2024/06/17/o-que-s%C3%A3o-chat-bots-para-whatsapp-e-por-que-voc%C3%AA-precisa-deles/): Os chat-bots para WhatsApp são ferramentas poderosas que podem transformar a forma como sua empresa se comunica com os clientes.
- [Posição do Rox.chat no Mercado Brasileiro](https://rox.chat/pt-br/blog/2024/03/28/posi%C3%A7%C3%A3o-do-roxchat-no-mercado-brasileiro/): Utilizando o framework do Quadrante Mágico da Gartner, mergulhamos na posição do rox.chat no mercado brasileiro, comparando-o com as características-chave de nossos concorrentes sem nomeá-los diretamente.
- [O Rox.Chat levaa comunicação com clientes para um novo patamar](https://rox.chat/pt-br/blog/2024/01/25/o-roxchat-levaa-comunica%C3%A7%C3%A3o-com-clientes-para-um-novo-patamar/): O aplicativo móvel Rox.Chat ajuda as empresas a se comunicarem de forma mais eficiente com os clientes em sites e plataformas móveis. Este aplicativo dispensa a necessidade dos operadores estarem constantemente em seus computadores de trabalho e alternar entre janelas, reduzindo o tempo de espera por respostas.
- [Chatbot vs. atendente de suporte: quem é mais eficaz?](https://rox.chat/pt-br/blog/2023/04/06/chatbot-vs-atendente-de-suporte-quem-%C3%A9-mais-eficaz/): Os chatbots existem já há bastante tempo, mas o debate sobre seus benefícios e eficiência só têm crescido. Algumas empresas ainda evitam a automação, preferindo trabalhar apenas com pessoas reais. Hoje vamos analisar em detalhes a diferença entre chatbots e atendentes para descobrir qual lida melhor com tarefas específ
- [Comunicação Ecológica: o que é e como aplicá-la](https://rox.chat/pt-br/blog/2023/04/04/comunica%C3%A7%C3%A3o-ecol%C3%B3gica-o-que-%C3%A9-e-como-aplic%C3%A1-la/): Comunicação ecológica não é uma frase da moda, mas um conceito importante que ajuda a construir e manter relacionamentos, seja na vida pessoal ou na atividade profissional.
- [Como e por que avaliar o trabalho dos agentes de atendimento ao cliente](https://rox.chat/pt-br/blog/2023/03/23/como-e-por-que-avaliar-o-trabalho-dos-agentes-de-atendimento-ao-cliente/): É muito comum que os agentes de atendimento ao cliente sejam os primeiros membros de uma empresa com quem um cliente em potencial interage. Essa comunicação é uma oportunidade de causar uma boa primeira impressão sobre a marca.
- [Como aumentar a fidelidade dos clientes e se beneficiar da interação entre os atendentes](https://rox.chat/pt-br/blog/2023/03/09/como-aumentar-a-fidelidade-dos-clientes-e-se-beneficiar-da-intera%C3%A7%C3%A3o-entre-os-atendentes/): Neste artigo, vamos discutir como estabelecer uma interação eficaz dentro do serviço de atendimento ao cliente.
- [Chat para sites](https://rox.chat/pt-br/blog/2023/03/02/chat-para-sites/): O chat oferecido pelo site Rox.Chat é uma ferramenta multifuncional eficaz que ajuda empresas a construir uma comunicação online com seus clientes. É útil para negócios de qualquer tamanho e ramo, permitindo melhorar a qualidade do serviço e aumentar as vendas. Graças à sua ampla funcionalidade e possibilidade de perso