Agent App for Android
Rox.Chat offers a free application that allows Rox.Chat service
agents to respond to visitors using any Android device.
agents to respond to visitors using any Android device.
Install the Rox.Chat service on your website, and on your gadget
running on the Google Android platform, download the Rox.Chat
mobile application for Android. This way, you'll know who is visiting your website and which pages they are viewing every second. You can come to the visitor's aid or offer assistance proactively at the right moment.
running on the Google Android platform, download the Rox.Chat
mobile application for Android. This way, you'll know who is visiting your website and which pages they are viewing every second. You can come to the visitor's aid or offer assistance proactively at the right moment.
With the Rox.Chat mobile application, there's no need to be constantly tied to your computer to answer visitor questions. The application runs continuously in the background, and when a visitor requests assistance or sends a message, your iPhone will alert you with sound, visual, and vibration signals. You can respond to the visitor immediately using the mobile application.
Now the Andoid mobile app for agents is published at Google play store:
https://play.google.com/store/apps/details?id=chat.rox.operator
SDK App is available as well.
Now the Andoid mobile app for agents is published at Google play store:
https://play.google.com/store/apps/details?id=chat.rox.operator
SDK App is available as well.
Key Features of the Application
Retention of all customers – don't give competitors any chances!
Fully English-language interface
Cost: free
Ability to work in active (online) and hidden (offline) modes
Notifications for messages and calls from visitors when the application is running in the background
Real-time list of visitors browsing the site
Display of basic information about the visitor: name, city, the page they are viewing on the website
Chat with visitors
Display of chat history with the visitor
Use of canned responses
Acceptance of files from visitors
Application system sounds (notifying about a new visitor or message), with the option to enable/disable
Ability to recover a forgotten password
Consultation with website visitors 24/7
Requirements
OS: Requires Android OS 5.0 or later
Devices: Any device running this OS
Internet connection: Wi-Fi or 3G
Frequently Asked Questions
First, the full administrative interface of the Rox.Chat service cannot be optimized for mobile devices. Second, mobile browsers are not designed for this kind of operation. As soon as you switch the browser to the background or switch to another application, the mobile device will "freeze" the Rox.Chat interface, and you will miss any visitors seeking help during that period.
- Install the Rox.Chat application from Google Play on your mobile device.
- Launch the application.
- Enter the email address and password used on the Rox.Chat service and click Login.
- If you forgot your password, click Recover Password.
- If you haven't connected to the Rox.Chat service yet, visit https://rox.chat/ to learn how to do so.
- If you are a support service agent in an organization that has connected to the Rox.Chat service, contact the system administrator for the login and password.
No, the previously entered data is cached, and after you turn off and turn on your iPhone or restart the Rox.Chat application, the system will automatically connect you to the service.
Yes, you will always receive visual, vibration, and sound notifications when a message is received.
OLBO AM LLC,
Leningradyan Street, 14, apt. 31, Yerevan 0099, Armenia
Leningradyan Street, 14, apt. 31, Yerevan 0099, Armenia
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