Assigning a Category to a Visitor

Chats can be classified by categories. The administrator is responsible for creating categories.

During a conversation with a visitor, the agent can assign them one of the categories, for example: Questions about sports goods, VIP or Spam. A category selection window will appear.

As soon as another agent or administrator enters into a conversation with this user or opens their information, the visitor's category will be communicated. You can get website visit statistics sorted by visitor categories.

In the conversation history there is a column called Category and in the advanced search in history you can filter dialogs by the field Category. The Statistics module can present a breakdown of statistical information by categories in the form of tables and charts.