Requesting contact information from a visitor
To ask the visitor to provide their contact information with one click, click the button under the input line, highlighted in red on the following illustration.
The user will be sent a message: "Please enter your contact information". He/she will be able to continue the conversation after filling in the fields Name, Email address and Phone in the form that will appear in the dialog window with the Agent:
After the visitor enters their information and clicks Submit, it will be displayed in the Agent's conversation history, and will also be constantly displayed in the upper right corner of the Agent's workstation page in the Visitor information section:
! Note This function is not available when communicating with visitors using the client mobile app.