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"Main Settings" Section

This section of the Buttons and Locations settings item contains the key settings required for each location:

  • Visitor should choose department before chat: this setting determines whether the visitor should select a department before starting a chat. Three possible options are available: Not Necessary, Mandatory, and Automatically set department by geo information. If the last option is selected, the department will be automatically selected for the visitor based on his/her location.

  • Chat button is for department: this option determines to which department the appeal sent through the current location will be routed if Visitor should choose department before chat is set to Not Necessary.

  • Available for selection by the visitor departments: this parameter defines the list of selectable departments to which a request sent via the current location can be sent, in case Visitor should choose department before chat was set to Mandatory.

    Important!

    In case you decide to add to this list a department that is hidden for visitors (for more information about hidden departments see here, this will have no effect - hidden departments will not be displayed to the visitor in the department selection menu.

HTML Code

This block contains the HTML code of the button, which you need to embed on the pages of your site for the service to work.