Sending conversation to agent's email address

At any point during communication with the visitor, you can send the conversation history to the agent's email address (not only your own, but also that of any of your colleagues). The agent does not have to be online on the Chat Platform service. To send the conversation content, open the Agent's Workspace page and in the chat interface with the visitor, click the icon with the image of the envelope, highlighted in red in the following illustration:

agents_list

A list of agents will open. Select an agent. The appeal containing information about the chat and all messages exchanged between the agent and the visitor will be sent immediately to the email address specified in the profile.