System Login

To start working in the Chat Platform Control Panel, follow these steps:

1. Obtain your login (email address registered in the system) and password from your organization's system administrator.
2. Launch your browser. A list of supported browsers can be found in System Requirements. Developers recommend administrators and agents use the Google Chrome browser
3. Log in to the system. To do this, go to the main page of Chat Platform and click on the System Login link. The Chat Platform — System Login page will open.
4. Enter your email address and password. Choose the Online status. Click Login.
5. If the email address and password are entered correctly, the Control Panel Dashboard will open:

The Dashboard displays key real-time service indicators, providing up-to-date information about the operation of the Chat Platform service on your site: the number of dialogues agents are currently conducting, the number of visitors browsing your site, and the frequency of visits to the site over the past

In the sidebar, you will find links to the main settings pages. All of these are accessible to administrators, but not all may be visible to regular agents, as an administrator holds the highest level of permissions in the Chat Platform service and oversees other staff members - supervisors and agents. A full description of all pages, access rights, etc., can be found in the Control Panel description.

When you click on menu headers, the corresponding section or subsection of the Control Panel opens up.

At the top of the page, the administrator can choose their working status:

Change of Status

For an administrator of a large department of agents, the Invisible status could be appropriate. In this status, they retain all functions and can take over a chat if necessary (when agents are overwhelmed), but the service will never automatically assign them to handle a visitor. All statuses are discussed in detail here.