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Source Data Filters

This section allows you to choose which portion of the accumulated statistical data will be presented in tables and charts.

Selecting a reporting period is mandatory. You can manually enter a date range in the Filter by date field in the format DD.MM.YYYY - DD.MM.YYYY, or click on the field and either choose one of the common periods (Yesterday, Last 7 days, Last 30 days, This month, Last month, etc.), or specify a date range using the calendar.

You can further narrow down the statistical sample by applying additional filters to the data. Click on the Additional filters and apply one or more filters from the following set:

  • Language: Select one of the languages (see the full list in the article) to display only dialogs conducted in that language, or leave it as All languages
  • Department: Select one of the departments to display only dialogs conducted by agents of that department, or leave it as All departments
  • Category: Select one of the categories to display only dialogs assigned to that category, or leave it as All categories (You can remove this filters by setting the skip_categories_in_all_stats parameter to true in the account config settings)