Chat Life Cycle Diagram

Below is the chat life cycle diagram. This cycle is a finite automaton, i.e., the chat has a series of states (states) and rules for transitioning between states. Transitions occur when events (events) arise and a number of conditions are met. Accordingly, the main attribute of the chat, determining the stage of the life cycle, is the state (state). The transition graph between the states of this finite automaton is presented in the illustration, with the states that the chat can take indicated in colored blocks, and the events occurring with the chat in white.

Chat Platform Life Cycle Diagram

List of chat states:

• invitation

• routing

• chatting

• chatting_with_robot

• queue

• closed_by_operator

• closed

• deleted