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Rox.Chat Knowledge Base
For Developers
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Rox.Chat Knowledge Base
Intro
Where to Begin
Where to Begin
Terms and Concepts
Step 1. Signing Up in Rox.Chat
Step 2. Initial Product Setup
Step 3. Installing the Rox.Chat Widget on a Website
Step 4. Signing Up the Agent
Step 5. Connecting Communication Channels
Communication Channels
Communication Channels
Social Networks and Messengers
Social Networks and Messengers
Facebook and Instagram
Facebook and Instagram
Instagram Integration for Hosted Clients
Control Panel
Control Panel
Buttons and Locations
Buttons and Locations
"Main Settings" Section
"Button" Section
"Invitation" Section
"Chat Window" Section
"Visitor Fields" Section
"Labels" Section
"Channels" Section
Preview Window
General Settings
Agent Workspace Structure
Dashboard description
For DevOps Engineers
For DevOps Engineers
System Requirements for Server
System Requirements for Server
Server Hardware Requirements
Server Disk Drive Requirements
Server Database Requirements
Server Software Requirements
Server Network Requirements
Bots
Bots
External Bot API
External Bot API
External Bot API v2.0
For Agents
For Agents
Agent GUI
Agent GUI
Agent Chat
Agent Profile Editing
Starting work in the agent interface
Status Selection
Reviewing the history of dialogues
Online work with visitors
Online work with visitors
Responding to Visitors
Assigning a Category to a Visitor
Requesting contact information from a visitor
Blocking a visitor
Detection of a new visitor awaiting an answer
Hotkeys in the Agent Workspace
Inserting a hyperlink in a message
Create notes about visitors
Redirecting the dialog to another agent
Selecting a website visitor from the list and starting a dialog
Sending a file to the visitor
Sending conversation to agent`s email address
User redirect to another site
Installing the Chat Platform Widget on Your Website
Handling Offline Requests
For Developers
For Developers
Basic Objects
Basic Objects
Message Kinds and Subkinds
Life of chat
Authorized Client Identification
Authorized Client Identification
Authorized Client Identification v2.0
Authorized Client Identification v1.0
Visitor Identifiers
Visitor Fields Calculator
Chat Event Handlers
Chat Router
How to Automatically Open the Chat Upon Page Load
How to Make a Link a Chat Start Button
Installing Rox.Chat on a Website in an iframe
Rox.Chat CRM postMessage Interface
Google analytics
For Admins
For Admins
Statistics
Statistics
Source Data Filters
Introduction to Reporting
Missed Dialogs
Reporting Module
Table Reports
System Login
Staff Activity
Broadcasts
Features and Limitations
Chat Skill-Based Routing
Closing Dialogues
Departments
Dialog Visibility
High Priority Pages (URLs)
Reassignment of Specialized Control Keys in Agent Workspace
Adding a Chat Platform Button to an Email
Installing the Chat Platform Widget on Your Website
Language Settings
Company Logo in Chat Header
Phone Number Mask
Queues in Agent Workspace
Ratings
Registration of Agents and Assignment of Supervisors
Role and Access Rights Management System
Chat Routing Between Agents and Bots on the Chat Platform
Time schedule
Automatic Invitations
Features of the "Start Chat" Functionality in Communication Channels
List of Timeouts
Canned Responses
Visitor Geolocation
Mobile Development
Mobile Development
Rox.Chat Mobile SDK
Rox.Chat Mobile SDK
Recommendations for Using Rox.Chat Mobile SDK
Integration into Android Mobile Applications
Integration into iOS Mobile Applications
Rox.Chat Mobile SDK Reference Guide for Android Applications
Rox.Chat Mobile SDK Reference Guide for iOS Applications
Additional Features of Rox.Chat Mobile SDK for Android
Additional Features of Rox.Chat Mobile SDK for iOS
Release Notes for Rox.Chat Mobile SDK for iOS
Release Notes for Rox.Chat Mobile SDK for Android
Rox.Chat Mobile Widget
Rox.Chat Mobile Widget
Rox.Chat Mobile Widget for Android
Rox.Chat Mobile Widget for iOS
Rox.Chat Mobile Widget for iOS Handbook
Rox.Chat operator Apps
Rox.Chat operator Apps
Release Notes of the Rox.Chat iOS app for Agent
Release Notes of the Rox.Chat Android app for Agent
For Developers
This section contains everything a developer needs to work with the
Rox.Chat
service.